Refund policy

Last updated: August 22, 2026

Returns

We want you to love your vagiavo hat. If you are not fully satisfied, you may request a return within 30 days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact.

How to Start a Return

To start a return, please email us at service@vagiavo.shop with your order number and the reason for your return. Once your return is approved, our customer service team will provide you with the return address and further instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, you will be automatically refunded to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

If you need a different size or color, the fastest way to get what you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately at service@vagiavo.shop if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and correct it.

Non-Returnable Items

Items marked as final sale, gift cards, and items that show signs of wear or use are not eligible for return.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Legal Business Name: GOG Technology Limited (廣鷗集科技有限公司)

Business Address: RM 509, 5/F The Cloud 111, Tung Chau St, Tai Kok Tsui, Kowloon, Hong Kong

Email: service@vagiavo.shop